mt250's Privacy Policy

01 Introduction and Applicability

mt250 ("we", "our", "platform") provides a safe and reliable online entertainment service for players in Bangladesh. Protecting your privacy is our core commitment.

This privacy policy applies to the mt250 website, mobile version, and any associated digital platforms. When you use our services, you acknowledge that you have been informed about the methods of data collection and use described in this policy.

02 What Information We Collect

We collect the following types of information to deliver our services properly, ensure security, and improve the user experience:

2.1 Information Provided Directly by You

• Name, date of birth, and contact details (email address)
• Documents required for identity verification (national ID card or passport details)
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers
• Preferences and settings you provide at the time of account creation
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, version, and operating system
• Site usage patterns, page visits, and click history
• Session start and end times, login records
• Information collected through cookies and similar tracking technologies
• Gaming history and betting records

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive limited information from verification service providers. This information is used solely to ensure security.

03 Purpose of Information Use

Information collected about you is used only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts and ensuring identity verification
• Processing financial transactions — deposits, withdrawals, and bonus distribution
• Providing customer service and technical support
• Maintaining the functionality and security of the platform

3.2 Fulfilling Legal Obligations

• Completing anti-money laundering (AML) and know your customer (KYC) requirements
• Complying with applicable laws and regulations
• Retaining information for dispute resolution and legal claims

3.3 Responsible Gaming

• Monitoring player behavior to identify problematic gaming
• Enforcing self-imposed limits and breaks
• Providing responsible gaming guidelines and support

3.4 Improvement and Personalization

• Improving platform functionality and user experience
• Delivering content according to user preferences
• Diagnosing and resolving technical issues

04 Information Sharing and Disclosure

mt250 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure maintenance. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Authorities

Information may be disclosed in response to a court order, legal obligation, or a valid request from a government authority. In such cases, we provide only the minimum information required within the bounds of the law.

4.3 Fraud Prevention

Information may be shared with relevant authorities or verification agencies in the interest of preventing money laundering, fraud, or other illegal activity.

05 Cookies and Tracking Technologies

Our platform uses cookies and similar technologies that improve the user experience and ensure the security of the site.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your account preferences. Without these cookies, the site will not function properly.

5.2 Performance and Analytics Cookies

These cookies help us understand how users are using the site. The information collected is completely anonymous and is used only to improve the platform.

5.3 Cookie Controls

You can manage or delete cookies from your browser settings. However, disabling certain essential cookies may disrupt some important functionality of the platform.

06 Data Security Measures

To protect your information, mt250 follows industry-standard technologies and practices:

• SSL/TLS Encryption: All data transfers are secured through advanced encryption technology.
• Access Controls: Only authorized personnel can access specific user information.
• Regular Security Audits: Regular tests are conducted to identify security vulnerabilities on the platform.
• Data Minimization: Only the information necessary to provide services is collected.
• Two-Factor Authentication: An additional layer of security is used to access accounts.
• Secure Servers: Information is stored in secured data centers with both physical and digital security measures in place.

Please note, however, that no data transmission over the internet is completely secure. We are committed to providing the highest level of protection, but it is not possible to guarantee absolute security.

07 Data Retention Period

We retain your information only for as long as necessary or required by law. The following factors are considered when determining retention periods:

• Financial transaction information is retained for a specified period in accordance with legal obligations.
• Even after an account is closed, some information may be retained for dispute resolution or legal reasons.
• Information no longer needed for account management is regularly deleted or anonymized.
• After an account is deleted at the user's request, no information is retained beyond legal obligations.

08 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You can find out at any time what information we have collected about you and how it is being used. If you contact our support team, we will provide a summary of your information.

8.2 Right to Correct Information

If any of your stored information is incorrect, you can request a correction. We will update the information promptly after appropriate verification.

8.3 Right to Delete Information

You can request the deletion of your account and the removal of associated personal information. However, due to legal obligations, we are required to retain certain information for a specified period.

8.4 Right to Object to Data Processing

In certain circumstances, you have the right to object to the processing of your information. We will give such requests due consideration and take appropriate action.

09 Protection of Minors

mt250 does not knowingly collect information from any person under the age of 21. Our platform is operated for adults only.

Age is verified at the time of account registration. If a user's information shows they are under 21, their account will be suspended immediately and the associated information will be deleted. If you believe a minor is using our platform, please notify our support team.

10 International Data Transfers

Our servers and technical infrastructure may be located in various places. Your information may be processed outside of Bangladesh, but in such cases the highest security standards are maintained.

For any international data transfer, we ensure that the receiving party complies with adequate data protection standards and is bound by an appropriate agreement with us.

11 Notice of Policy Changes

mt250 reserves the right to update this privacy policy at any time. If there are significant changes, we will inform you in the following ways:

• A notice will be displayed on the platform.
• A notification will be sent to your registered email.
• The "Last Updated" date at the top of the policy will change.

If you continue to use the platform after changes are made, it will be assumed that you have given your consent to the updated policy. We therefore recommend reviewing this page regularly.